At Nandi Essentials, we are committed to providing quality incense, havan cups, and spiritual products. Please read our Return Policy carefully to understand the conditions under which products purchased from our website may be returned.

1. Return Eligibility

You may request a return if:

• You received a damaged or defective product.
• You received a product different from the one you ordered.
• Your order has a verified quality or fulfilment issue that qualifies for a return under applicable law or our policy.

All return requests are subject to review and verification. Please provide your order details and supporting photographs or videos where applicable.

2. Return Request Timeframe

Please contact us as soon as possible after receiving your order if the product is damaged, defective, or incorrect. Include your order number and a description of the issue so our team can review your request.

3. Products Not Eligible for Return

Returns may not be accepted in the following situations, except where required by applicable law:

• The product has been used, consumed, or damaged after delivery due to improper handling.
• The product has been opened or its original packaging has been removed, where this affects hygiene, safety, or resale eligibility.
• The return request is based solely on a change of mind and no applicable return right or exception applies.
• The product is returned without sufficient order information to verify the purchase.

These conditions do not limit any rights you may have under applicable consumer protection laws.

4. How to Request a Return

To request a return, please contact our customer support team and provide:

• Your full name.
• Your order number.
• Your registered email address or phone number.
• The reason for the return request.
• Clear photographs or videos of the product and packaging, where applicable.

Our team will review your request and explain the next steps if the return is approved. Please do not send products back before receiving return instructions from our team.

5. Return Shipping

Return shipping arrangements and charges will depend on the reason for the return and the circumstances of the order. If the product is damaged, defective, or incorrect due to an error on our part, we will communicate the applicable return arrangements.

Any return shipping conditions will be applied subject to applicable law.

6. Inspection and Approval

Once a returned product is received, where a physical return is required, we may inspect it to verify the reported issue. We will inform you of the outcome and any applicable resolution.

Depending on the circumstances, the resolution may include a replacement, refund, or another appropriate remedy under our policy and applicable law.

7. Refunds and Replacements

If your return is approved for a refund, the eligible amount will be processed according to our Refund Policy. The time taken for the funds to appear in your account may depend on your bank or payment provider.

If a replacement is approved, we will communicate the next steps and availability to you.

8. Order Cancellation

If you wish to cancel an order before dispatch, please contact us as soon as possible. Cancellation may not be possible after the order has been processed or dispatched. Any eligible refund will be handled according to our Refund Policy.

9. Contact Us

If you have any questions about this Return Policy or need help with a return request, please contact us:

• Business Name: Nandi Essentials Pvt. Ltd.
• Website: nandiessentials.in
• Email: info@nandiessentials.com
• Phone: +91 98716 14902

We will make reasonable efforts to review and respond to return requests promptly.