At Nandi Essentials, we aim to provide quality products and a smooth shopping experience. Please read our Refund Policy carefully to understand when a refund may be available for purchases made through our website.

1. Refund Eligibility

A refund request may be considered in the following situations:

• You received a damaged or defective product.
• You received an incorrect product.
• Your order was cancelled and payment had already been completed, subject to our cancellation terms.
• Your order could not be delivered and the payment is eligible for a refund.

Refund eligibility will be assessed based on the circumstances of the order and the information provided by the customer.

2. Products Not Eligible for Refund

Products may not be eligible for a refund if:

• The product has been used, opened, or damaged after delivery due to improper handling.
• The request is based on a change of mind, unless otherwise stated in our applicable policy or required by law.
• The customer provides incomplete or inaccurate information that prevents us from verifying the claim.

Nothing in this policy limits any consumer rights available under applicable law.

3. How to Request a Refund

To request a refund, please contact our customer support team with the following details:

• Your full name and registered phone number or email address.
• Your order number.
• The reason for requesting a refund.
• Clear photographs or videos of the damaged, defective, or incorrect product, where applicable.

Please report damaged, defective, or incorrect items as soon as reasonably possible after delivery so we can review your request.

4. Refund Approval

Once we receive your request and any necessary supporting information, our team will review the details and notify you of the decision. We may request additional information where necessary to assess the claim.

5. Refund Processing Time

Once a refund is approved, we will initiate the refund through the applicable payment method or refund process. The time taken for the amount to appear in your account may depend on your bank, payment provider, or financial institution.

We will communicate any available refund status or relevant updates to you.

6. Shipping Charges

Shipping charges, where applicable, may be non-refundable unless the refund relates to an error on our part or otherwise qualifies under applicable law or our approved refund terms.

7. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Cancellation may not be possible once an order has been processed or dispatched. If a cancelled order has already been paid for and qualifies for a refund, the eligible amount will be processed accordingly.

8. Refunds for UPI Payments

If you paid using UPI and your refund is approved, we will process it through the applicable refund method. Depending on the payment arrangement, we may need to confirm the original transaction details with you. Never share your UPI PIN or OTP to receive a refund.

9. Contact Us

If you have questions about this Refund Policy or need help with a refund request, please contact us:

• Business Name: Nandi Essentials Pvt. Ltd.
• Website: nandiessentials.in
• Email: info@nandiessentials.com
• Phone: +91 98716 14902

We will make reasonable efforts to review and respond to refund inquiries promptly.